Andorra - Español (Andorra) United States

Frequestly Asked Questions & General Help

Contact Us

You can contact us in a number of ways:

Via email:

Post and Phone:

UK, Europe and the Rest Of the World
BSI Merch Returns UK
Gate B, St George's House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 7481 344990

North America





Delivery & Availability

As we offer the largest selection of music merchandise on the internet, we are constantly being asked if a product is in stock or how soon it will be available.

When you submit your order, your credit card will be charged immediately, so please e-mail with your order number and we will be able to give you more information on a expected delivery date for your order.

Cancellations, Returns & Refunds

Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 14 (fourteen) days after the receipt of the goods.

If you are not completely satisfied with your purchase, you can return it to us within 14 (fourteen) days of receipt, in excellent condition suitable for resale, for a replacement, exchange or refund of the same item. After cancelling the order you have 14 (fourteen) days to return any items already shipped. You will be refunded within 14 (fourteen) days of receipt of your return. Please call or email our Customer Services department ( or +4420 7428 1799) for returns instructions.

Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.

Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.

Returns & Refunds
UK, Europe and the Rest Of the World
BSI Merch Returns UK
Gate B, St George's House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 7481 344990

Returns & Refunds
North America



Size Guide

As we offer a global service many customers ask about product sizes, we have put together this size guide to help you in any enquiries you may have.

All sizes are listed as best possibly describes their dimensions, but please be aware that all measurements are still only approximations and can vary depending on the t-shirt brand used.

Below is a list of sizes that are used on our site and the closest possible measurements in UK & US sizes

Tallas de Hombres

UK pulgadas cms
Pequeña (S) 36-38" 92-98cm
Mediana (M) 38-40" 98-102cm
Grande (L) 40-42" 102-108cm
Extra Grande (XL) 44-46" 112-118cm
Doble Extra Grande (XXL) 46-48" 118-122cm
US pulgadas cms
Pequeña (S) 18-19" 46-49cm
Mediana (M) 19-20" 49-51cm
Grande (L) 20-21" 51-54cm
Extra Grande (XL) 22-23" 56-59cm
Doble Extra Grande (XXL) 23-24" 59-61cm

Tallas de Chicas

UK   pulgadas cms
Pequeña (S) 8/10 32" 82cm
Mediana (M) 10/12 34" 88cm
Grande (L) 12/14 36" 92cm
Extra Grande (XL) 14/16 38" 98cm
US   pulgadas cms
Pequeña (S) 4/6 16" 41cm
Mediana (M) 6/8 17" 44cm
Grande (L) 8/10 18" 46cm
Extra Grande (XL) 10/12 19" 49cm

Tallas de Niños

  Edad pulgadas cms
Niño Pequeña (S) 5-6 yrs 28" 71cm
Niño Mediana (M) 7-8 yrs 32" 81cm
Niño Grande (L) 9-11 yrs 36" 92cm
Niño Extra Grande (XL) 12-13 yrs 38" 98cm

Please note that women's shirts may be supplied either as a fitted shirt or as a youth sized shirt depending upon the supplier. Fitted shirts (also known as "skinny fit") will be shaped while youth sizes are cut in the same way as men's t-shirts but are shorter from neck to hem. If you would like to know which style your t-shirt will be please contact us at

Personal Information

Your personal information will only be used for billing and shipping reasons. If you have selected to receive marketing and offers then you will receive an e-mail newsletter informing you of new products and artists. We don’t store credit card details on our server. All this information is passed to our merchant payment provider and we never have access to your full credit card details for better security both for you and for our company.

Time Zone & Date Format

Time is formatted to GMT

Date is formatted as DD/MM/YYYY or DD/MMM/YYYY

Checkout & Cookies

If you are having problems storing your cart data or checking out, you might need to add the following domain as a trusted site in your web browsers privacy tab.


If you are unfamiliar with allowing a website to use cookies then you can follow these graphical steps. This will allow the website you are using to add items to the shopping cart as you will not be able to proceed without this feature.

The most popular browser used for this website is Internet Explorer so the following graphical steps are created using that browser.

Step 1

Select your browsers internet options.

Step 2

Select the browsers Privacy tab.

Step 3

At the bottom of this panel you will see a section titled "Web Sites" select the "Edit" input button.

Step 4

In the editable area add the two domain names listed above excluding www. suffixes to represent the graphical window below.