United States - English (United States) United States

Frequestly Asked Questions & General Help

Contact Us

You can contact us in a number of ways:

Via email: customerservices@bsimerch.com

Post and Phone:

UK, Europe and the Rest Of the World
BSI Merch Returns UK
Gate B, St George's House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 7481 344990

North America





Delivery & Availability

As we offer the largest selection of music merchandise on the internet, we are constantly being asked if a product is in stock or how soon it will be available.

When you submit your order, your credit card will be charged immediately, so please e-mail customerservices@bsimerch.com with your order number and we will be able to give you more information on a expected delivery date for your order.

Cancellations, Returns & Refunds

Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 14 (fourteen) days after the receipt of the goods.

If you are not completely satisfied with your purchase, you can return it to us within 14 (fourteen) days of receipt, in excellent condition suitable for resale, for a replacement, exchange or refund of the same item. After cancelling the order you have 14 (fourteen) days to return any items already shipped. You will be refunded within 14 (fourteen) days of receipt of your return. Please call or email our Customer Services department (customerservices@bsimerch.com or +4420 7428 1799) for returns instructions.

Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.

Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.

Returns & Refunds
UK, Europe and the Rest Of the World
BSI Merch Returns UK
Gate B, St George's House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 7481 344990

Returns & Refunds
North America



Size Guide

As we offer a global service many customers ask about product sizes, we have put together this size guide to help you in any enquiries you may have.

All sizes are listed as best possibly describes their dimensions, but please be aware that all measurements are still only approximations and can vary depending on the t-shirt brand used.

Below is a list of sizes that are used on our site and the closest possible measurements in UK & US sizes

Men's Sizes

UK inches cms
Small 36-38" 92-98cm
Medium 38-40" 98-102cm
Large 40-42" 102-108cm
Extra Large 44-46" 112-118cm
XX Large 46-48" 118-122cm
US inches cms
Small 18-19" 46-49cm
Medium 19-20" 49-51cm
Large 20-21" 51-54cm
Extra Large 22-23" 56-59cm
XX Large 23-24" 59-61cm

Women's Sizes

UK   inches cms
Small 8/10 32" 82cm
Medium 10/12 34" 88cm
Large 12/14 36" 92cm
Extra Large 14/16 38" 98cm
US   inches cms
Small 4/6 16" 41cm
Medium 6/8 17" 44cm
Large 8/10 18" 46cm
Extra Large 10/12 19" 49cm

Youth Sizes

  Age inches cms
Youth Small 5-6 yrs 28" 71cm
Youth Medium 7-8 yrs 32" 81cm
Youth Large 9-11 yrs 36" 92cm
Youth XL 12-13 yrs 38" 98cm

Please note that women's shirts may be supplied either as a fitted shirt or as a youth sized shirt depending upon the supplier. Fitted shirts (also known as "skinny fit") will be shaped while youth sizes are cut in the same way as men's t-shirts but are shorter from neck to hem. If you would like to know which style your t-shirt will be please contact us at customerservices@bsimerch.com

Personal Information

Your personal information will only be used for billing and shipping reasons. If you have selected to receive marketing and offers then you will receive an e-mail newsletter informing you of new products and artists. We don’t store credit card details on our server. All this information is passed to our merchant payment provider and we never have access to your full credit card details for better security both for you and for our company.

Time Zone & Date Format

Time is formatted to GMT

Date is formatted as DD/MM/YYYY or DD/MMM/YYYY

Checkout & Cookies

If you are having problems storing your cart data or checking out, you might need to add the following domain as a trusted site in your web browsers privacy tab.

  • backstreetmerch.com

If you are unfamiliar with allowing a website to use cookies then you can follow these graphical steps. This will allow the website you are using to add items to the shopping cart as you will not be able to proceed without this feature.

The most popular browser used for this website is Internet Explorer so the following graphical steps are created using that browser.

Step 1

Select your browsers internet options.

Step 2

Select the browsers Privacy tab.

Step 3

At the bottom of this panel you will see a section titled "Web Sites" select the "Edit" input button.

Step 4

In the editable area add the two domain names listed above excluding www. suffixes to represent the graphical window below.